Lead-response prototype
Speed-to-Lead Voice AI
A prototype showing how a voice agent could call back a home-service inquiry, ask about the job, check availability and arrange a booking or hand it to a person.
Prototype · historical build
The operating problem
Why this system existed
A new inquiry can arrive while the owner or dispatcher is driving, on a job, or closed for the day. The longer the lead waits, the more likely the customer is to contact another provider. A useful response system also has to respect consent, business hours, staff escalation, and the company's existing calendar and CRM.
The response
What I designed and built
I built an interactive web demo around an immediate callback workflow. The prototype collected consent and trade context, initiated a voice call, qualified the request, checked availability, and demonstrated the path into calendar booking and team follow-up.
System path
From signal to verified outcome
01
Lead arrives
A web form, missed call, or approved source creates a structured lead event.
02
Call back
A voice agent contacts the lead within the configured operating rules.
03
Qualify
The conversation captures service need, timing, location, and escalation conditions.
04
Book or hand off
The system checks availability, writes the outcome, and books or routes the lead to a person.
My role
Architecture through implementation
Offer and workflow design, Next.js demo experience, voice-agent orchestration, booking flow, consent and abuse controls, error handling, and deployment architecture.
Capabilities demonstrated
- Retell voice-agent workflow
- Calendar and booking integration
- CRM-ready structured outcomes
- Consent, rate limits, and bot protection
- Human handoff and exception paths
What exists
What you can see here
A complete interactive demo route and supporting API surface were built, including consent capture, callback states, availability and booking endpoints, rate-limit responses, and failure handling.
Your operation
Start with the work you need to improve
An Operational Opportunity Audit looks at your process and the evidence behind it. Start with the free check to consider where a closer look might help.